Nick's Door And Window

Where do I begin! 40 years of service and they should close their doors now! For a small business I was shocked on how they handle customer service. I ordered a Andersen Sliding Door for our new home and the frame was damaged when I opened the box. Called Nicks and spoke to the rep I ordered the door through and to get a response of return call was impossible. Once I got the new frame delivered to my home ( Andersen warranty) we called our contractor to installs these doors ALL the time. He noticed parts were missing to complete the install. He completed what he could complete and informed us to contact the dealer as its on them. I emailed Nicks Doors & Windows about the box that was missing and their response was I did FIND that box at our warehouse.. NO ONE EVER CALLED ME TO LET ME KNOW

Not real pleased with the quality of the door nor the lack of customer service. I paid a lot for a door that took almost 3 months to come in (I was promised 4-6 weeks). When it arrived it looked like very shoddy workmanship. Nick said, "It's just the way these doors are made." When the guy came to install it I pointed out how the door had a lot of "play" in it and moved when latched. The installer said, "I'm just paid to install the door, not tweak it, call Nick." I left 3 messages for Nick to call me regarding this issue but he never returned my call. Frustrating to say the least.

I've had great experiences purchasing windows. These guys live and breathe windows and the ordering process is much more efficient than going through a less specialized business.

Best prices,most knowledgeable!

Opens too late.