Night Owl Express Carpet Cleaning & Restoration

As a first-time customer, I'm very disappointed with their service or shall I say lack of. I called and scheduled an appt for carpet cleaning service with Night Owl almost a month ago. My appt was for today (Nov 20th) between 10am-12pm. I spent the past few days getting my home prepared for the service. I received a confirmation text the day before to confirm my appt which I did and I received another reminder text the morning of. By noon no one had arrived nor had I received a call so I begin calling them. It took me an hour and a half of continuous calling before I was finally able to get ahold of someone who was Jeff. When I spoke with Jeff he initially gave me the impression that he was unaware of my appt and then he seemed to have remembered. He informed me that he was driving and tha

My tech Justin was super friendly and efficient. This was my first time using them, and I will continue to call them for any cleaning I need. They contacted with me in email and texts, the quote price was what I paid. No pushy sales or anything else. They were on time and fast. A great employee and company. Carpets look great.

JUSTIN did such a remarkable job of cleaning our carpeting throughout our condo, as well as a lot of furniture! We like things done well, and, boy...he DID NOT DISAPPOINT! And, we really enjoyed having him in our home! Thank you NITE OWL for still being such a top-notch carpet cleaning service. We are so grateful our daughter-in-law recommended you when we moved here!

Beware of this company! Hired them for tile cleaning and they did more damage then good. Not only did my tile and grout not look much cleaner, but they left a HUGE mess after. Their products ruined my toilet and vinyl flooring. It’s also all over my doors throughout my house as well. There is residue from their cleaner everywhere and it took paint off my moldings and cabinets. Keep in mind this is just a few pictures. The owner was supposed to come Sunday to “take a look” even though i provided more then enough photos for proof but he never called or showed. I asked for a refund multiple times but they will not give one. I never leave reviews, especially negative ones but i had to in this situation.

Justin did a great job today. Super personable and made sure I got exactly what I needed for my home. Will be using night owl express for my future home.