North Bay Restoration

Tim recently consulted with me on a very difficult tile job. I was so struck by Tim's level headed, factual, detailed and easy to understand consult. I feel that he saved me thousands of dollars and countless hours. I can't wait until I have another project, as Tim is the very first guy I will call. 10 stars if I could!! Thank you Tim!

I had some issues with cement floor tiles laid down by another contractor. Even though I was out of Tim's service area, it looked like he had relevant experience to speak to the issue and the possible fixes. Tim offers fee consulting so I reached out for a neutral, unbiased assessment of my flooring situation. I uploaded several pictures through Tim's consulting portal and he promptly responded the next day. We discussed possible causes and solutions and Tim provided contact info for a couple of contractors in my area with specific experience dealing with cement floor tiles. All in all a very positive experience.

I liked Tim. He seemed friendly and knowledgeable. Although his estimate seemed high, I chose him to refinish my tile floor. The floor never looked quite as good as I'd hoped, but it looked a lot better than before, and I was pleased at first. However, over the next year the finish deteriorated, especially in the kitchen. After about 18 months, I called Tim, expecting that he would come over, take a look, and find a solution. But although I called him four times, over as many months, he never returned my calls. The lack of customer support is alarming. I would NOT recommend Tim Lee or his company, North Bay Restorations, because if you have any problems after you've paid for the work, he won't help you. In fact, he won't even talk to you. ADDENDUM: Today, more than 2 years after my revie

Tim is a responsive and timely communicator, and invested in quality and taking care of his customers. He explains the pros and cons of various options for restoring porous tile from unsightly well- related mineral deposits. A very tough problem. His years of experience were certainly very helpful in this process. Thank you so much Tim!! Dana

I had an appointment today for granite repair. Tim was on time (actually a few minutes early), explained process. He gave me a quote & stuck with it. I am very satisfied with the craftsmanship as he left me with a once again gorgeous granite counter top.