North Eastern Pool & Spa

I recently had my Dolphin serviced under warranty at North Eastern Pool & Spa in East Rochester, NY, and I couldn’t be happier with the experience. I worked specifically with Corrado, who diagnosed the issue quickly, handled the warranty process with Maytronics, and had me out the door with a new power cable installed in no time. Corrado has also done a few pool motors for me in the past, and every time he has been extremely knowledgeable, professional, and efficient. What really stands out is that he takes care of customers the right way — ensuring things are done properly and fairly. That level of integrity gives me a lot of confidence, both for myself and for anyone else who relies on their service team that he manages. I wouldn’t call myself a regular customer, but Corrado is the rea

The water level in my pool was dropping too fast recently. I performed the bucket test and found the pool was losing water at a rate of about 3-4x as fast as the water in the bucket. I have a good friend who told me he had a similar issue and called North Eastern. I made the call. I'm glad I did. I left a message and they called me back in a few hours. I could tell this company would be good by the way the lady (I'm so sorry I forgot her name she was great) knew everything I was asking and answered my questions. She then set me up with a leak detection appointment for 3 days later! Yesterday comes around and I get a phone call about 8am from Phil saying they are on their way. Long story short Phil and his diver (who I didn't catch his name but he can hold his breath a long time)

Northeastern Pool and Spa was great to work with for our pool project! Our salesperson was Craig and I would highly recommend him. We started our project in September and it was completed in the spring. Craig and the rest of the team was very patient with us and they listened to our needs. In the end we couldn’t be more happy with how it turned out.

I could not be any more appreciative of the team at North Eastern Pool and Spa. We, unfortunately, had a leak somewhere in our pool. Between chatting with Brianna in Service and Phil, I felt confident in what was happening and understood every step that needed to happen. They were incredibly quick in their response, especially since this happened during one of the busiest times of the year. Phil explained everything in detail in a way that was easily understood, yet cleaned up what he had done so well we could hardly tell where he needed to dig! Plus, the actual bill came in under what we had budgeted for! Total win/win! We appreciate the transparency and dedication to service we received from North Eastern Pool and Spa. We would highly recommend them to anyone!

We had a great experience working with the North Eastern team every step of our in-ground pool installation project — hands-down FIVE STARS! From the very first encounter with Steve on the sales side, through the pool installation led by on-site foreman Mike, project coordination by Alyssa and Debbie, site prep and clean-up/grading by their crew — it has been nothing short of excellent! Every contractor they put us in contact with (electric, concrete, etc.) was knowledgeable and skilled; every message was responded to quickly, and every little issue/detail was addressed along the way. They even went above and beyond, helping to move our existing hot tub out of the way, and then at its new location (which was not part of the scope). We will continue using their services and retail shop, a