Northeastern Supply

I have an old toilet that I needed to replace the trip lever on. I went to the Elkton, MD location with the part that I needed to replace and with pictures of the piece as it looks after installation for advice / expertise and was assured that the part that I "Special Ordered" would work. The part was actually the opposite of what I needed so I tried to return it and buy the correct one. No big deal...... After calling the store to arrange a return / exchange, I was put on hold for a moment and told that because this was a "Special Order" the manager would not honor a return / exchange. The ironic part is that I purchased the part from the manager. Hmmmmm.... Never again.

Redoing our bathroom, Jeremy took the time to explain and show me what I needed. No high pressure. Went back to order and Chris took care of me, gave me all info on my special order etc. Called when it was ready. Not a lot of businesses still give the type of service expected anymore that's why I choose to shop local. The gentlemen I dealt with in Elkton were the best, they did exactly what they said they would do with patience, knowledge and professionalism that is lost in chain stores. SHOP LOCAL! Thanks, Northeastern Supply.

They had the hard to find AC capacitor we needed, and on a Saturday (7/30). Gentleman on the phone was super helpful and put the part aside for us for pick up. Turned a $300 (at least) contract out repair into a $12 do-it-yourself fix.

Worse experience ever, once they sell you anything, you stuck with it. They will not even accept replacement or return and their price is double what you get for the same items from Any retail like Home Depot or Amazon. Don’t even try waste of money

Best customer service! The manager was extremely helpful. He was on the phone when I walked in and I noted how patient he was with a difficult customer. He went above and beyond to help me today. I would recommend this supply store to everyone!