Northeastern Supply Inc

Excellent customer service! My water heater went out a few days ago and Lester worked quickly to locate a replacement that would be covered under warranty. Lester, YOU ARE A LIFESAVER! 😊

The counter guys are always super helpful. I highly recommend.

Good guys that understand the value of Customer Service. All businesses should do a case study on this place. They serve blue collar workers with dignity and they get loyalty in return. I do think they are missing a significant business opportunity by requiring accounts. The account setup process is invasive and identify-theft prone. The "do you have an account?" question makes customers think they are getting price gouged (and they are) and want to shop elsewhere, like the big box stores. Maybe that's why they've become big box stores. Anyway, my 2 cents on how to improve the business model.

I like using northeastern supply! As a tradeswoman I use them often. The complaint I have is when trying to get pricing for materials to build my quote for the clients It can take hours for the guys on the phone to email me a quote just for materials. This is very inefficient and causes me to go to your competitors often! I should be able to call and give a list of items to your clerks and them give me the quote over the phone right away….. why do I have to wait hours for them to email me a quote? This is definitely causing y’all to lose business.

This company went above and beyond what they needed to do. I called on a Saturday when they were just getting ready to close And they answered the phone. They were very helpful and called me Monday morning With the new part. Best company i ever worked with.