Northwest Door Portland Wholesale Distribution Center

I've been installing doors for the last 10 years with my own business, about 16 years total. I have never dealt with a company as unreliable as this company. They tell you an eta then just let you wait several months later to give you an answer on where it's at or just keep leave you hanging. If they make a mistake, they put the blame on you. If they give you an incorrect panel, it's your fault and have to eat the cost to change it out. I have been waiting on an order that I was told would take 2 weeks, and I've been now waiting 2.5 months and still have no answer. I have called called several times about it, I have called the main office and they say they will look into it but here I am with no answers. Do not do business with these guys.

Don't purchase a door built by Northwest, either directly or through another seller such as Precision Door in Portland. Northwest is a dishonest and unreliable company that will not stand behind the doors they build. We purchased an expensive garage door that was built by Northwest after we replaced the siding on our house. Less than 6 months after the garage door was installed, one of the panes of glass shattered. Precision Door, who we purchased the door from, recommended that we contact Northwest Door, who informed us that they would not help us resolve the issue. Precision agreed to replace the glass pane free of charge. Six months later, another glass pane unexpectedly shattered. We have asked for either a full refund of our money or for the top panel to be replaced with glass that wi

In all my years of working on, ordering, and installing new doors.. I've never worked with a company as dishonest and unorganized as NWD. Every. Single. Order. Is a nightmare. Dates keep getting pushed out, repeatedly get lied too saying the door is there on a truck and about to be unloaded etc. It's all lies. I'm officially cutting ties with NWD for good. I used to only order from them when a customer specifically requested it or had a door they needed matched but it's reached the point where I'd rather turn the business down than deal with another NWD order.

We strictly carried NWD USA garage DOOR products because it was local in Portland, OR and their garage door quality back 2017 was the best compared to other suppliers available in town. Unfortunately, the top quality that I thought was going to be consistent only lasted for so long. The garage doors that we have been receiving are consistent in being defective. It was brought up to rep Greg Anderson and he either doesn't even respond right away or you have to constantly try to call him to get his attention to get any resolution. We have at least 4 open complaints for damaged/defective garage doors dated from way back in July 2020 and no update has been given by any representatives of NWD USA. Be cautious on dealing with this company and pay close attention to the product that you get h

Unreliable unprofessional unorganized.