Northwest Plumbing

If i could give ZERO STARS I WOULD. I called them for a plumbing issue but they are very rude and unprofessional. All i tried to do was try to make sure they can give some type of results even if it is temporary but they walked away before doing any work when i tried to call the office to just make sure we have an understanding about the service she said they are leaving.

The only star is for the kind woman who answered the phone. This company has handled our water heater replacement with profound ineptitude. 2 months and 3 site visits later, our hot water has been completely disconnected and our showers are non-functional. We understand mistakes happen, but there has been a clear pattern of incompetence and generalized apathy. No effort has been made to take responsibility for their mistakes and rectify the situation in a timely manner.

I would recommend looking elsewhere for your plumbing needs. They have been inefficient, rude, and literally took away our hot water. We have been working with this company for 6 weeks to get a new water heater. We noticed a leak, and 2 weeks after reaching out we did have a nice technician come out. He said we needed a new water heater STAT to avoid damage. I got a quote from the company afterwards, but it was not itemized. When I called the office to inquire about the details, the woman on the other side was astonishingly rude and aggressive. A time was scheduled to have it completed, but on the day of no one showed up. We called the office and they said they had no record of the appointment. Now two weeks later, they showed up today to install the water heater. Unfortunately, at the las

Our experience with NW Plumbing Connection was top-notch. The bid came in $400 less than another local plumber for replacing two outdoor faucets. In addition to replacing the hose bibs they heightened one faucet that was at the deck line. This has solved an annoying situation that we've lived with for years! Excellent customer service and technical work by Steve and Frank. We will definitely call them in the future.

I can't say enough good things about Steve and Frank from N.W. Plumbing Connection Inc.! They diagnosed my plumbing issue with expert precision, and installed a new system faster than I could have imagined. Their work was flawless--clean, efficient, and built to last. What really stood out was their honesty; they explained everything in detail, gave me fair pricing, and didn't try to upsell me on anything I didn't need. It's rare to find such skilled, trustworthy, and down-to-earth professionals these days. Steve and Frank are the gold standard in plumbing--5 stars all the way! I'll never call anyone else!