NOVA HVAC Pros

American Home Shield selected NoVA HVAC to repair our HVAC. A full 10 days went by before I could get a hold of anyone at the company. They apologized and scheduled me for the following day, and no one showed up again and they stopped answering their phones. I was finally able to get a new vendor through American Home Shield.

I’ve been waiting for one week to get my furnace repair estimate details. The company sent the information to American Home Shield stating $3,300 of modifications needed for electrical and ductwork. After calling again today they still have not sent many any details on what the estimates are for. Then reading the reviews I see the same thing they were saying about my furnace they did to another customer. This is unacceptable I have requested a 2nd opinion.

I cannot recommend against this company enough. Believe the low ratings (except the passport one, that’s just weird). If I would, I would give 0 stars…. And a NEGATIVE rating for American Homeshield Warranties. We scheduled a service call through AHS because our AC is not cooling our house below 77 degrees. The scheduling process went fine (the lady was very nice), and the tech even showed up when he was supposed to show on Friday. So far so good, right? Yeah no…. The tech looked at the unit for five minutes and said that the coolant was overfilled, so he removed some… Then… we got to watch as our thermostat climbed up to 87 degrees by 10pm!!! These guys are closed on weekends. Tried calling AHS, and they wanted to send these guys back out… hard no. We called another company on Saturday an

Just as the last reviewer we have the useless home warranty that works with this company to avoid any responsibility and fix a problem. Our AC isn’t working. The techs told us it needs to be replaced but also told us that their supervisor would not approve it and keep trying to fix an unfixable problem. They have been back to the Josie 5 times via Home Shield but don’t pick up their own phone and their mailbox is always full. They don’t report anything to home shields and just “complete” work done without doing any work. Don’t use this company, don’t use home shield. Both are a scam and should be shut down

NOVA HVAC was an awesome company and I will continue to contact them for any hvac needs. The techs arrived the next day and provided efficient, quality service for my thermostat issue. Israel was very professional, honest, and had great communication. Highly recommend NOVA HVAC!!