OGD Overhead Garage Door

This company website stated that it was Veterans owned company. I contacted the OGD representative on Tuesday, December 1st and explained that I had a torsion spring break on our residence home. This company website stated that it was a Veterans owned company, and it came recommended from my local Home Depot. They were able to schelude me for the next day appointment (December 2, 2025), and stated that I would be given a free inspection. I was contacted when their technician (Parker) was enroute to our home, so I was impressed with their communication. Parker was very professional and knowledgeable. He performed the inspection and gave me a free 30 day quote for replacement of the one broken torsion spring. I felt like their quote was extremely overpriced at $489.00, considering a new sp

Had to call them out for a repair on their install of a new opener. It was just 2 bolts and lock washers and a door reprogram. They wanted to charge me $160 to repair their bad install. No thank you. The install was bad to begin with since the original installer didn't use lock washers to keep the arm from coming loose and didn't use wire nuts to secure wire connections and left a mess. I now see why they are so much cheaper than their competitors. Lesson learned. OGD don't try to 'make things right' by offering a phone number or something. You should have made it right by not trying to charge me for the repair.

Very disappointed with this company. When our contractor ordered the doors they came almost a month late. The installer came very late in the day and the team stayed til almost midnight! They also brought the wrong doors and installed them so poorly that the bar attached from the ceiling completely detached. When they came back to “fix” the problem they re-attached the piece and the door is completely misaligned to the point where the entire door screeched and shook upon opening. It has been several weeks of emailing back and forth with customer service (most times I have to follow up 2-3 times to get a response) and they are charging our contractor again for their mistake and the doors are STILL not right. These were originally ordered in November and it is now March.

My doors came in December it took 9 hours when they finished it was dark I couldn’t see the work. The next day both doors had a dent on the panels. the tech took pictures a month pass I called and ask about the doors they gave me a date to put the new panels on when he arrived he was two hours late only bought one panel when I called and told them I was missing a panel they told me to take a picture again!! I called yesterday to see if the panel was in they said I’m scheduled for tomorrow every time I call them all of a sudden the panels just arrived I will NEVER USE OR TELL ANYONE TO USE YOUR SERVICE!! My neighbor asked who did the work I told him never use you!! Tell your friends!!! My doors are complete.it took from December to March Nightmare!!!

I don't know about their quality of work, but I know that there is at least one employee driving a company truck that doesn't need a license. He flew up behind me at approximately 11:25am this morning on the exit ramp coming off of Interstate 20 exit 98 in Camden SC. I turned left onto US 521 and was traveling the posted speed limit of 45 mph. A Ford F150 with their decal on it flew around me, cut me off without using a turn signal, then slammed on his brakes to turn left into the Circle K gas station. I'm driving an 18 wheeler, and he's lucky I was able to swerve into the right lane to avoid rear ending him. Why he couldn't stay behind me for another 50 yards is beyond me. He risked his life and others' because he was impatient. I would be livid as the owner of the company to know that th