One Hour Heating and Air Conditioning of Cookeville

There's always that moment when a good company makes a bad business decision and ruins the taste in your mouth. All it takes is one person taking the call to destroy a relationship. One Hour Heating and Air Conditioning of Cookeville. I have been a club member with One Hour for going on six years now. I dropped these guys from 5 to 1 star. Not even sure they deserve that when they try to rip off the elderly. I'm a 72-year-old Vietnam vet. I have a gas pack unit. On very rare occasion, the gas valve fails to open when I need heat. I can either leave it like that for three to four days before One Hour can get out here, or I can get the heat going myself. I used to have a journeyman's license in Mechanical Refrigeration and Gas Pipe Fitter (aka A/C and heating). Do I want to be outside worki

Let me spell out all the dirty secrets of this business. (1) All your phone calls are answered by a call center in Virginia, that's the command center for ALL customer calls. (2) The Customer Service reps' performance metrics incentivize them to not transfer you, avoid escalation, and avoid letting you speak with a technician or manager. (3) The technicians that come out to service you are all subcontractors who're not properly trained to install per manufacturers' instructions. (4) The "parts department" is a one person show (also in Virginia), so if you urgently need a unit under warranty delivered or parts ordered, you can get it 10 times FASTER by calling the manufacturer by yourself. And why is all this? Well, One Hour along many other service businesses are franchises owned by Autho

Ronald walker did my annual inspection today and I was pleased with his service. I did ask to have the filter in the dehumidifier changed and was told it was fine, I’m only concerned because I’ve been told in the past it needs to be changed annually. Also, it seems to run a lot and filters are important. Ronald and his assistant both were very polite and professional and answered all my questions.

The young men were awesome! Austin was so affable and explained every step of the procedure to me. He also answered all my questions in language that a layman could understand. These young professionals deserve a raise!

Been customer for several years, bought new central air unit. I also paid monthly for twice a year inspection and cleaning. However, they expect payment upfront. our unit went out during heat wave and I have severe asthma. Happy to have found a different company that works with me on payment options.