Orkin

We made an appt for 10am-12pm today and no one showed. My mom called for an update when she saw they were late and said theyd be there in half an hour. No show. She called again and the lady had to keep calling the driver for an ETA and it kept getting pushed back another hour, another hour and a half. My mom spoke to the lady FIVE times and they never showed. Instead of rescheduling we told them to cancel the whole thing and that we’d write a negative review, so here it is! Do NOT schedule with this incompetent company

I had 2 appointments where they did not show. I received a text for one at 2:39pm when my appointment was for 4:00.. the text said they are way, I’m the next stop. Again at 2:39 I received a text saying they are here. My son and I looked outside no one was there. I tried responding to text but it says replies are not monitored and to call local office, which I did several times. Twice I had actual person who said the note about my appointment says the customer unaware of the appointment so they cancelled???. The next appointment was no show and no text. There is name attached to my text but I don’t feel right leaving the name here. I’ve called so many times leaving messages to no avail. So disappointed since they were referred and we have a wasp nest that’s bringing wasps into our home!!

This Orkin team led by Fred Grimaldi is absolutely superlative! They responded immediately and cared about everything down to the last details. They were professional, pleasant, and affordable and took away all the worry! I love this company and will use them again for any pest eradication. Please call them!

Had a great experience with Orkin regarding removing a hornet nest. I had someone come out the same day to assess the situation and had an estimate by the end of the day. I was able to schedule the service for within 48 hours. Unfortunately, the technician arrived nearly a half late and did not clearly communicate on how he would dispose of the dead nest, which I now have to deal with. Overall, I would recommend them, but make sure you get clear info on how they will approach the issue and anything you need to do.

Orkin cancelled my first service appointment at the last minute and wouldn't schedule time until much later in the week. Without checking with me the appointment was automatically cancelled, and moved from Monday to Thursday. Shouldn't there be more urgency, professionalism and care shown given the nature of the problem their business deals with? They came across as dismissive when I called up and expressed my disappointment on the phone. Seemed like no one wanted to take responsibility. I was told they will call me back to see if my appointment could be expedited, but I never heard back. When I pressed on this matter over the phone, they said they would give me a 50 dollar discount as a trade off for this issue. But I told them that their website already had a 75 dollar initial service