Overlake Heating & Air Conditioning

Overlake Heating recently installed a tank-less water heater for us and I wanted to share our positive experience with them. Every aspect of the purchase/service was far above expectations after a disappointing dozen or so years of service from some of the big name HVAC firms in the Puget Sound area. The bid-process/pre-sales support from Rob was great. He was able to bid the job based on photos and emails and didn't require a site visit. He was prompt in replying to my emails and patient and helpful in answering questions without an ounce of sales pressure. He recommended two equivalent models from two brands, and quoted an amount that was significantly less than the other bids we received from the same disappointing companies we've settled for in the past. The installers (Jorgen and

Worked with Overlake for my regular HVAC tune up. The technician, Matthew, is friendly, straightforward, and efficient. Finished cleaning, capacitor replacement, and ignitor replacement in 45 minutes. Clear assessment, no hassle, and no sudden upsells. On top of the technician, the coordination gentleman (sorry I forget his name) is efficient and polite. Never waited more than 30 seconds to get a phone call. I'll definitely work with Overlake again for regular maintenance and future furnace replacements. Highly recommended!

Just want you to know that your guys did a wonderful job installing the new water heater. They were polite, they listen to me, and were efficient in doing the job. I want you to know how pleased I am.

Our furnace went out on a Friday night. We called Overlake, and Robert called us right back. He did a quick diagnosis over the phone, and arranged to have his rep at our home the next morning. Brian showed up and quickly diagnosed the problem. Unfortunately, given the age of our furnace, a replacement was the best option. Because we’ve used Overlake for many years, Robert was able to give us an immediate estimate, which we thought was a very good price. His team arrived this morning— right on time. They worked nonstop from the time of arrival until the job was complete. They did a great job! These guys were both outstanding representatives for Overlake. In our opinion, Overlake is a great company. The techs and installers know their jobs, and the company is highly responsive, fai

Our 29yr old gas furnace died in the middle of winter so we called around for quotes to replace it. We called Overlake Heating & Air Conditioning based on our neighbor's recommendation and their great reviews...Rob provided detailed options with pros/cons and perhaps most importantly there was no attempt to upsell. Their two techs (JP and Griffin) arrived a couple of days later and spent 6hrs straight installing our furnace. Super professional with honest upfront pricing. Highly recommend.