Panhandle Cleaning & Restoration of Morgantown

We’ve used Panhandle Restoration multiple times, and every experience with Todd has been nothing short of exceptional. His crew—Ethan and Dakota—have also been fantastic. Their consistent professionalism, attention to detail, and positive attitude are exactly why we keep coming back. Most recently, they went above and beyond to make a difficult situation much easier for us. They worked efficiently, communicated clearly, and treated our property with the utmost care and respect. We highly recommend Panhandle Restoration for any emergency restoration needs—you won’t find a better team.

The initial advisor/salesperson was good as was the follow up visit to check on the work. The actual people conducting the clean up did a very good job although they seemed a little inexperienced or better put lacked the depth of knowledge. The issue comes with billing as even asking for an invoice three times (once via voicemail and twice via email) it took seven weeks to be billed. When the invoice was sent to me it lacked any detail just having a single line for the cost. Having a flooded basement, I would not have argued on price but I would have appreciated more transparency in pricing.

They rebuilt my basement bathroom after they had cleaned up a sewage issue. Had different workers on each part of job but was very happy with the work

I hired Panhandle Cleaning & Restoration after my basement flooded during the rainy season, and unfortunately my experience was very disappointing from start to finish. The crew they sent did not come across as professional. While they were polite, their behavior and demeanor raised serious concerns—one worker seemed overly jittery and restless, while another was sluggish and barely responsive. Combined with how slowly and poorly they worked, it did not inspire confidence. Their job performance was unacceptable: they did a poor job vacuuming water and handling demolition of the damaged carpet, drywall, and flooring. In fact, the quality was so bad we asked them to stop halfway through the project. To make matters worse, on their last day here they backed a large truck into our muddy yard

Panhandle’s team have been wonderful during my restoration. I had a water line break resulting in a flood on my main floor including ceiling and drywall damage. They came immediately after I called to begin their work. The guys were polite, respectful, and easy to work with. The finished product is better than I could have imagined. I appreciated the ongoing communication and frequent check-ins. They went above and beyond to instill confidence and ensure that I was informed and comfortable the entire time. A big thanks to Steve and DJ for promptly answering all of my extra questions! I’d recommend them to anyone and if ever needed, they will be my first call.