Park-It 506 West 181st St

I am came in for a over night to stay at the hotel across the street from I am from North Carolina a 30 dollar parking spot has now cost me over a thousand dollars because there elevator is broken I can’t get my car and have to stay a extra two day a miss a while day of work with no compensation this is unacceptable and very unprofessional that I can’t get home on the coldest day of the year. You would thing someone from cooperate would have the decency to call me and make some kind of mends . Don’t do it Don’t park your car here

We switched to these guys for monthly parking and we are so happy we did. It's a small place with a variety of clients so it never gets slammed like other places do. They are usually great about having the car ready when you call 5-10 minutes ahead, and they've never done anything dumb like lock the keys in or lose the car. A lot of the guys are real sweethearts. It's night and day from our previous place. This is a few blocks further away from us but it's well worth the schlep.

I used to love this lot and recommended it to everyone in the area. Over the past few weeks I’ve had terrible experiences where it took way too long to get my car and twice I was very late for important commitments. I called corporate and spoke with supervisor and he wasn’t super helpful. They are more expensive than the other lot but I chose them because of better customer service and because their manager speaks English. Today the manager was not there and it was a disaster. I got a monthly spot because it normally takes 20-30 minutes to find parking but It’s not helpful when it takes them an hour to get my car in the morning even when I gave them advanced notice when I dropped it off last night and texted this morning. NOT WORTH IT and terrible customer service.

I've been parking there for approximately 2 years. The staff is really helpful and i've never had anything missing from my car. The employees are probably the only reason why i'm still a monthly customer there. They are friendly, courteous and hard workers. The reason for the 3 stars has nothing to do with the employees, but more so with the management staff and the lack of technology. The only way to obtain your car is through a mechanical elevator which undergoes maintenance from time to time. The management team needs to do a better job of communicating when maintenance is occurring. They usually put up a sign inside the garage that on a specific day elevator maintenance will occur, however this only helps me if i'm inside the garage. If i don't pick up my car and see the sign, i would

The guys who work there are always polite and efficient and the prices are reasonable for Manhattan, but now the garage has been closed for more than three weeks with my car stuck inside! Nobody seems to know when it will open or when I can get my car again. It’s crazy.