ParkLane

I had the absolute worst experience at Center Park at Park Lane Hotel City Parking. This place is a nightmare and should be avoided at all costs! First off, they lure you in with seemingly reasonable rates, but once you’ve parked your car, they hit you with a mountain of hidden fees that weren’t mentioned anywhere. It’s nothing short of robbery. What’s even worse, when I tried to retrieve my car, they flat-out refused to let me remove it until I paid these bogus charges. The staff was incredibly rude and unhelpful, treating me like a nuisance rather than a paying customer. It felt like they were holding my car hostage. To add insult to injury, I later discovered additional charges on my credit card that I never authorized. This place is running a total scam, and I wouldn’t be surprised i

AVOID AT ALL COSTS!!!! FOUR THOUSAND DOLLARS IN DAMAGE!!! I would give 0 stars if I could. The parking attendants are absolutely careless and dishonest. My car was dropped off at 5:02 PM and picked up at 7:53 PM on 8/14/23 and the attendant backed my car up into the concrete siding causing FOUR THOUSAND DOLLARS IN DAMAGE!!!! The attendant parking my car even tried to HIDE the damage by popping my tail late back into my car. Upon retrieval of my car, it was backed up against the concrete wall with the rear passenger facing the concrete wall on both sides DELIBERATELY HIDING the damage they caused to my car. It was not until I was home that I noticed the tail light had popped out and upon closer inspection noted the damage. Of note, a call was placed to their garage at 8:48 PM asking for th

THEY ARE NOT PART OF THE HOTEL. The staff was not accommodating, they are insensible and don’t care about customer service. I explained to them in detail my situation and was still forced to park my car although I needed to confirm a few details prior to parking. I come out 7 minutes later and was forced to pay or they wouldn’t give me my keys. They honestly need a better system and although they are not part of the hotel, the hotel should just buy them out and have a better system to have an overall pleasant stay. The fact that they charged me without allowing me to speak to someone first to offload is unheard of and honestly I would never want to go through again. DONT RECOMMEND.

Horribile rude stuff!!! Car was stayed for 5 nights ! And engine was on, Windows and trunk opened!!!! We had everything on our app and we asked what goin on! No help! We had to payed to see whats goin on with the car and nobody said why everything was opened !!! Mexican guy which working there is unbelievable unrespectful for guests

Never ever park here. They always accept booking in advance but once you actually show up they say the lot is full and only the hotel guests can use it. Well then don’t freaking false advertise to say you have a space and accept reservations. Horrible service, employees lacking understanding of their duties and professional manners make this place absolutely the worst parking spot in New York City.