Paul Davis Restoration of Greater Richmond

Troy and his team, Vincent and Montell, truly went above and beyond to make sure everything was perfect in the midst of some water damage we had in our kitchen. They took the time to put zip walls, wrapped everything up to protect all of our belongings, were amazing at following up and with communication, and were above all just really pleasant to work with and have in our home. They were also really great about communication with our stubborn insurance and providing awesome documentation throughout the entire process as well. They showed up every day with really awesome attitudes, were sweet to our dogs, and worked really hard! I can’t recommend Troy, his team, and Paul David Restoration enough.

Someone from Paul Davis came to give me an estimate and said it would be $2,500 at the very most. A few days later, 2 gentleman showed up and “cleaned” the floors all day. They said they came to clean mold, but I needed to correct them that it was pet urine and filth, not mold. They said ok. I took the day off of work to be there. They said they were finished and left with the floors still wet, so I couldn’t tell what they would look like once dry. Once dry, there were several spots of an oily residue and still filth. I sent pictures to confirm it was soap and they confirmed it it was. I cleaned it up myself because it did smell better, but looked awful. Then I got a bill for over $6,000. Wait. What?! I reached out about the invoice being almost $4,000 more than we agreed to and they assur

Fantastic service from Walter and the team at Paul Davis! After water damage in our kitchen, we needed to replace most of the hardwood flooring on the main level. We added a couple of remodeling tweaks, and they finished the whole project in about a month. They touched up minor things proactively, and we're very happy with the results. I highly recommend this team for similar projects.

Overall working with the Paul Davis family was a good experience. Especially the on site staff. They were very professional and kept us informed of progress and any delays. All our questions were answered promptly by the on site team. If I were to make a recommendation I believe the management/planning side needs to develop and provide a project plan that provides schedules, milestones, dates, materials, resources, agreements, etc. Emails and phone conversations seem to be the project plan and in some cases different “stories”…….very inconsistent and confusing at times. The question below “how quickly did they respond was actually anywhere from a few hours to several days depending on the situation and event.

Words cannot express the gratitude my family has for Paul Restoration of Richmond. In short suspense, Mrs. Amy Dixon and her upmost professional crew members Page, Jamal, Riddel, Roster and Mikele, relieved me of the stress that I honestly thought couldn’t get done in such a short time. Mrs. Amy consistently stay in communication with me to arrange times and dates for the mediation team and the restoration team to come restore a wall and carpet that was badly damaged by water from a water main break. The consideration and respect they showed for my home and items in my home was nothing less than phenomenal. They moved the items out, repaired and replaced the damaged concerns, then moved my items back into place exactly where I had them originally. I did not have to lift one finger and yet