Paul's Heating & Air Conditioning

I’ve used Paul’s since I built the house 20 years ago. Every time I’ve had fast, professional, efficient services from them. Today I had an issue with my thermostat and they were out like a split to fix that. From the intake call to the person servicing it I had great communication from them with what was happening. The service technician could explain my options and give me a timeline and a price quote. He actually had the part on the truck and could do it right then and there which was super helpful because I was traveling at the time.

Paul’s heating came to my house when it was -10 and installed a furnace and made sure my family was warm. They remained VERY professional, they went right to work and cleaned the area around the unit. Not a single remaining debris. We had a minor hiccup, the universe decided to have a defective part on the brand new furnace. I left a voicemail and IMMEDIATELY got a text. I felt like my family was front and center on their list of priorities! They arrived the next morning bright eye and bushy tailed ready to tackle whatever was wrong. They found the issue , and went to get a back up part. They came back the same day and got my furnace running. They noticed my exhaust piping was not proper and asked to come out the next day and fix it for me. At every point I had a concern, they sent know

The technician from Paul's heating and air-conditioning (Riley) that responded to the outage was very professional as well as personable. He took the time to explain what was happening, or not happening with my furnace as well as the proper sequence of operational events. Having retired as an electronic systems analyst/maintenance manager, I can say he was very focused and efficient in his diagnostic method. Great company, great technician. On the rare occasion that I would need help, Paul's would be my first call.

Paul’s was great. We were without heat on one of the coldest nights of the year. When we called in the morning they asked what our temp was at and we said 54. They said they would have someone out as soon as possible. Our serviceman was here in about an hour and had our furnace running shortly after. He was polite and neat. All and all very happy with the service.

Communication with company was great. Kept me updated on when they would be here and when they were actually on their way. Technician was friendly and kept me updated with the issues. Would definitely use this company again. Parts needed to be ordered and will be notified by company as to cost.