Pella Window and Door Office/Warehouse of Rockford

Please read this. Do NOT purchase an entry door from Pella. We paid $11K for an entry door with two sidelights and there were manufacturing flaws in the door from day one (the top of the door has pits and dents, visible in picture) and on top of all of this, paint is coming off the door after only 7 months!!! What??? I do house renovations and this is a $300 door priced at $10K. Home Depot has better doors IN THE STORE. And on top of the poor quality, when I called Pella to help remedy this, they said “it’s not their problem” and I need to contact the manufacturer. Really? The check I wrote said PELLA on the “Pay To” line. Needless to say, I will not stop until this situation is fixed and the door gets replaced. We spent $30K to put in Andersen windows 5 years ago and they have b

I strongly advise against using Pella Windows & Doors of Chicago (office based in Rockford). We had a terrible experience with this team who seemed both incompetent and completely indifferent to the quality of their work. After 8-months, 5 installation attempts, and 3 different sub-contractors, we ultimately hired a local carpenter to come finish the work that we'd already paid Pella to do. On our installation day in May, 2022, the sub contractors installed the doors and windows but didn't have the woodwork needed to trim everything out, leaving exposed framing and drywall. This resulted in 4 failed follow-up appointments. The first 2 attempts failed because Pella sent sub contractors to our home without the needed materials. We have no idea how or why this occurred and were never provide

We needed to replace 30 year old Pella windows. We ordered the new windows in July 2021, and weren't happy that the windows wouldn't be available to be installed until just before Thanksgiving - 5 months after being ordered. November 22, the installers put the new windows in place and completed the outside trim. They couldn't complete the inside trim because not all the necessary pieces were ordered. The Rockford Pella office indicated there was some confusion as to what parts needed to be ordered to finish the job. After several weeks of dealing with the Rockford office, we called Pella corporate in Iowa. Our complaint was escalated. Two installation supervisors came to my home 4 weeks after the initial installation to make sure what pieces needed to be ordered to properly complet

Windows are beautiful but don’t bother with the sound reducing ones, very expensive and really no difference. Installation team did not weatherize a very large set of windows at the front of our house so water poured in today over my new window coverings. They haven’t even finished the job because they didn’t order enough trim and two of the trim pieces were made wrong. We MIGHT have that done sometime in August. The original quoted time was February, they installed the last week of May and now we have a huge window set of windows that had to be weatherized because they missed it the first time AND they need to still finish the trim and now repair the damage. It only lets me select photos or you would be able to see the video of the water dripping through the screw hole of the window cover

We have had an absolutely terrible experience with Pella. I would say this is exclusive to the Rockford branch, but I have also had extremely poor service from the Pella Corporation itself. I only wish that I had read all of these awful reviews prior to signing on with them. We typically don’t resort to lashing out with a poor review until we’ve given the vendor every possible opportunity to resolve the situation, but it has now been close to 120 days since we have had any response whatsoever from this branch. The SHORT STORY is that we had a new entry-door installed in early June. The installers drilled the holes for the door handle incorrectly and our door handle is EXTREMELY crooked and cannot be corrected without new panels installed. The Pella team is unresponsive and we don’t have