Penguin Air, Plumbing & Electrical

Technician Tim went above and beyond with explaining HVAC system- how it worked, what causes the break downs and how to avoid costly repairs by having them come out every 6 months and check ( they have an excellent monthly plan 20$ per month for services and discounts which are amazing for plumbing, electrical and HVAC!!) He was just fantastic and customer services was impressive. He didn’t try to upsell me at all and was very honest and trustworthy! That’s all we want as homeowner customers- be honest, reliable, efficient, and treat us like family! I am now a member of the Penguin Family! ❤️

Misleading and Unfair Business Practices / Membership Misrepresentation Hello Penguin Air, I'm reaching out regarding my $20/month Penguin Air membership. When I enrolled, I was verbally told it included "annual air conditioning maintenance and cleaning". Your website confirms this benefit, listing "Annual Air Conditioning Maintenance and Cleaning" and "Outdoor Equipment Cleaning." I've attached screenshots from your website. Any reasonable customer would interpret this language to mean cleaning the unit itself, not just the exterior casing. When the technician arrived, I was told that cleaning is not included, and that "outdoor equipment cleaning" refers only to cleaning off the outside. That interpretation is inconsistent with your verbal representations and advertising, and it consti

I needed to get my garbage disposal replaced. I called Penguin Air. Got an appointment for the next day. Their tech Darius was friendly, courteous polite and very professional. The repair was done efficiently and promptly. Very satisfied with the service and the quality of the work. The disposal leaked water before. Darius was very thorough to make sure the new disposal did not leak and worked perfectly. Highly recommended.

Our house was having pressure issues with the water coming in from the city line. Jason from Penguin arrived shortly after I sent a request for service and diagnosed the issue and explained the fixes quickly and efficiently. He was back the next morning and fixed all of the issues very quickly. I’ll definitely be calling again if we have plumbing issues.

Garrett did a fantastic job showed me pictures of my HVAC unit I was unaware of a lot of things. He’s very excellent at how he does his job. Much appreciated.