PEX Universe Plumbing & Heating Supply

I'd give a 0 if I could - Ordered baseboard heat along with a bunch of fittings and tubing. ALL (10 pieces) of the baseboard arrived damaged in some way - the ends on every piece were not just slightly bent but complete curled over in some instances. And many of the fins arrived damaged and bent. I had 2 different lengths - and they all shipped in the same box - so the shorter ones were bouncing all over the place during transit - and the longer ones did not fare much better. There was no protection added to the ends of the baseboard to protect them nor filler to take up space in the shipping box which would have prevented the issue . On my first call to them - they LMK that the product is very fragile and prone to damage in shipping - yet they took no steps to prevent that. It took me

After being promised a 24–48 hour refund that actually took over a week, I can finally leave this review. Let me start with the positives. Pex Universe’s website is easy to navigate, especially for HVAC and plumbing supplies. Shipping was fast, and whoever packed the unit did a solid job. Unfortunately, that’s where the positives end. After opening the box, I immediately noticed that the Beacon Morris BM-22-24x56 panel radiator was bent. I’m not new to these units — I’ve installed several of them across multiple properties as replacements for baseboard and cast-iron radiators. I usually source them through my brother, a major contractor in the five boroughs, but he didn’t have this specific size. Ironically, he’s also the one who recommended Pex Universe. I contacted customer service and w

Products and prices are appealing, but be prepared for a difficult experience if you need customer service. In my experience, both the service agent and manager were rude and defensive when I tried to resolve issues with incorrect shipments. It took multiple phone calls and emails over nearly two months to receive the correct parts and obtain refunds. What should have been a straightforward issue became unnecessarily time-consuming and frustrating due to poor communication and support. Based on this experience, I would not recommend them.

I ordered standard 3 ft copper pipes (nothing on the listing said it was a special order), and I even bought a few extras just in case. When I tried to return the unused ones, they suddenly claimed the items were “special order” and refused the return. The pipes are still in perfect, unused condition, and I was even willing to pay for return shipping. I’m sure they could resell them easily, but they didn’t want to work with me at all. I won’t be doing business with them again.

I found the pricing attractive online for several gas boilers, and contrary to other competitors they listed delivery timelines prominently. After I ordered/paid, I was promptly informed that the advertised delivery timing was not accurate for heavy products shipping by freight. Not a good start. HOWEVER the customer service rep was available by phone and was excellent, understood the urgency (cold and the need for residential heating), and helped expedite the shipment for $100 which I felt was reasonable. I received the products in well-packed condition via FedEx freight on the original promised morning. Improve/update the web display of shipping estimates, but overall I will use this vendor again because of the follow-through!