Phoenix Manufacturing Inc

Horrible company that doesn't stand behind their products and does nothing to help customers. BUY A DIFFERENT COOLER. Service rep Jeremy was especially good at wasting my time.

This companys Cooler parts are hard to find. This place will not sell cooler parts to the public. Ace don't carry most of their cooler parts. Home Depot does not carry any of their parts. Lowes does not carry any of their cooler parts. I am very dissatisfied with this company and the way they run their business.

***WARNING*** Be very careful when doing business with this company. They offer a 10 year warranty on their coolers from rusting out and will not honor it! We purchased three coolers and all three have completely rotted all the way through the metal where you can actually see through it. I sent them photos showing them all the holes in their coolers and the warranty manager refused to call me as promised and failed to reply to my messages. What’s really pathetic is that we spent $2500 on their inferior products and they won’t even stand by their coolers by sending a $60 replacement part. Don’t say I didn’t warn you if you decide to buy any of their products!!!

This company will worm out of any warranty that it possibly can they do not provide any good quality customer support your evaporative cooler is not under warranty even if it's brand new this company is horrible and I will never buy another frigid evaporative cooler ever again

The Pro-stat thermostat failed after 2 yrs Shutting down my cooler in heat wave, not under warranty costing $210.00 . The thermostat is proprietary only available from an authorized dealer and no other thermostat will work on this model EBP-115 Phoenix manufactured cooler. Proving unreliable and very high cost of ownership. Wish I had gone with a standard cooler from home depot instead