Pierpoint Plumbing: Kansas City MO

Pierpoint Plumbing and their staff were top notch for us, they were accurate in providing diagnosis and fast and efficient to fix our problems, very happy with price and customer service throughout the experience…highly recommend them

I have only used them once, for issues with my kitchen sink. It turns out that the previous owner who had all the pipes redone in my house forgot to have a vent installed under the kitchen sink. Pierpoint had to contact me to make sure they had my address correct and contacted me three different ways to make SURE they reached me. I appreciate that. They sent me and my girlfriend a text message with when they left and a picture of the plumber (Great to know who you are looking for) They explained to my girlfriend what was recommended with the sink and why, along with calling me to rehash and confirm the price and the next service date. The billing is transparent and itemized. If you have a question, you can call and check with the office. Everyone I have spoken to wants to get their jo

The folks at Pierpoint Plumbing were fairly exceptional. Their team was quick to respond for the estimates and even quicker to dispatch a team for the work that they performed. I appreciate that there was no attempt to upsell the work and the proposed solutions were common sense approaches compared to the inflated bid solutions of their competitors. Their integrity is commendable for the industry. For example, they realized they had overestimated the work due to a typo and within 24 hours had reached out to edit the bid to 100$ less than the original quote after I had agreed to the original amount. It would have been just as easy for them to take the money and run and I would have never known the difference. That level of honesty is tough to find these days from any contractors. They will

We had a copper pipe burst in our basement on a Saturday afternoon (pipe freeze). Pierpoint Plumbing in Kansas City, MO promptly returned our call the same day and offered to repair it early Sunday morning. Plumber was very personable, did a great job and also provided valuable advice to improve our installation in the future. Work done included burst copper pipe replacement, replacement of outside faucets with new freeze-less anti-siphon faucets, installation of ball valve, and easy drain valve indoors in the basement. Charged a competitive amount . We warmly recommend Pierpoint Plumbing Company and will gladly hire them again in the future.

Twice this company came out and misdiagnosed plumbing issues, and estimated thousands In necessary repairs. One cost 45 cent washer to fix. The other was simply a blockage in pipe - Pierpoint said the basement had to be jack hammered. I sought another plumber who fixed these issues without a challenge. Then Pierpoint called and asked why we didn’t pay their invoice when the work was never done. Call Mr l. Plumber if you actually want trustworthy workmanship. The owner wants to deny they were even at my job until I sent their invoice. He makes the excuse for having inadequate and untrained staff. Then when he sees the proof he makes claims I reacted poorly because he said we should cut ties with me as a customer. Unfortunately he obviously talks more than listens, and has excuses before sol