Pine Hill Landscaping LLC

I have used Pine Hill for approximately 10 years. They cut my lawn and do a good job. when I need extra work and give them a call. They’re always responsive and call back quickly. They also clean my gutters and do occasional trimming of my bushes, and I’ve always been happy with the work.

Ordered 2 cord of firewood and scheduled delivery they no showed wasted day waiting for them. Got that sorted out paid cash for my firewood then noticed that 40% was too long beyond 16" which was discussed when ordered. Worked for weeks to get a resolution - responses "I let the boss know" I finally just cut the rest myself. Don't use them, if you do use a CC -don't pay cash

I've received two bills in the mail for services I did not ask for, or authorize. One bill was for snow-plowing which was absolutely never discussed with this company, and considering it has snowed twice here and I own my own snow-blower, renders this service completely unnecessary. I've called three times now and was told the owner would call me back, but I've heard nothing. When I initially reached out to get a quote on some services from them it took them 2 weeks to respond, and they didn't call, they came to my house in the middle of the day, and I just happened to be home from work that day. Incredibly unprofessional and so far terrible customer service.

I can't comment on their landscaping service, but, if they want to have a good reputation, they might want to be more discerning about who is driving their trucks. I almost got run off the road in Ludlow today by a Pine Hill Landscaping truck. Everyone was merging when two lanes turned into one lane. This guy impulsively sped up and cut me off just to keep with the other landscaping truck in front of us. I had my child in the car with me and it was just a totally unnecessary thing for him to do. He almost caused an accident just to stay directly behind his buddy! I have never left a negative review, but they could try to be safer on the road.

They are very hard working and do a great job. One time, when we had a major snowstorm on top of a storm days before, they had to come late in the evening. Roads were impassable all day long and all snow removal companies had the same problem. Neighbors were using snow blowers very late at night and very early in the morning. Pine Hill called us to let us it would be very late; they also cleared it through the local police department. They are very customer-service oriented. We have had absolutely no problem with PIne Hill and have been with them for six years.