Pinnacle Pools & Spas

We signed our contract with Brady (Premier Pools) in December, 2021. The first 2 months went smoothly – as soon as we signed the contract the excavation began, right after the plumbing and rebar were completed, then pouring the concrete, and then tiling and coping. By February we were ready to get electrical and plaster completed, which is where the entire project went slow. Right around the time when Brady moved away from Premier Pools and signed with Pinnacle, our project manager either quit or was let go, and Brady became our project manager. After not returning our calls or emails, Brady came over and mentioned he’s going to make things right and we’re going to get the project completed. Between March and August, all that was done is the electrical work (3 hours) and water & heat pum

Y'all I wrote a review a while back, but I cannot edit because I had to get a new google account due to my old one getting hacked. First off, I love my pool and that has never changed. However, it started leaking 3 weeks after it was finished and I kept in contact with Premier Pools but it never got fixed. It's now leaking on all sides and the spa is pulling from the house, the pool is pulling from the spa and both skimmers are leaking. My home's foundation is even being effected. It's a hot mess. I have had to retain a lawyer because I'm terrified at the financial disaster it has become. The owners are members of my community and I have a heavy heart writing this. I feel the owners are not assertive when it comes to dealing with construction issues- obviously. I have been very patient thr

I am not a pinnacle customer but I haven't received the support needed from the company that replaced my single speed pump with a multi speed pump from a programming perspective. I spotted a pinnacle truck at my neighbors house and spoke to "Fred" that was repairing a filter system. I explained my problem to Fred and asked for some advice. He replied he would be glad to help me once he completed the repair. True to his word, a few minutes later he came over and in a few minutes he had answered all my questions. I tried to pay him for his help but he did not accept. Did I tell you,"I'm not a pinnacle customer but I will be going forward. Thanks Fred

My wife and I decided to build a pool after 4 years in Texas and called several pool companies. We met with Pinnacle Pools salesperson Dre. He walked us thru the process and designs that fit our wants and needs. I asked him to hold our hands through this process (bad reputations with pool companies in the public eyes)which he did. He was always available with any questions and concerns. Thanks Dre. Our project manager was Fred. He also kept us informed and respected our constant concerns with our project with a caring and professional demeanor. He went beyond his call of duty to help us during the construction and since the completion too answer any questions and help with anything we needed. Thanks to Pinnacle Pools for employing individuals that really care about customer service. Mike M

Pinnacle Pools did such a amazing job on my pool. I’m so impressed with the quality craftsmanship and care they took while doing the install process. Their prices can’t be beat and I loved how they listened to all of our needs and wants. Spectacular job!!