Plainville Oil, Inc.

I am incredibly thankful for Plainville Oil and their amazing sevice!!!! I had been keeping an eye on our oil level but suddenly with the cold temperatures from the weekend snowstorm we became very low on oil. Plainville oil contacted me early the next day when they opened and said they could get here within 1 day or possibly 2 days so I placed the order. They somehow found a way to get to our home the same day!! I am so grateful for your fast service!! I have used Plainville Oil before and 1 other competitor but going forward will definitely stay loyal to Plainville Oil! Thank you to your whole staff for helping us in our time of need! We are eternally grateful!😃

plainville oil was my main oil company. For years they were the only oil company that I would call. This year not only did they charge me for an overage caused by their technicians mistake and faulty valve on their truck they tried to charge me for an oil delivery I never called or requested nor received. Apparently a delivery was made to the incorrect address. They have been trying to charge our account but my card was cancelled in November that was on file. I'm not sure what has happened in the past 2 years, but within this past year alone I have seen a dramatic drop in their customer service, their technicians, their staffing, the integrity of this co is not the same as it was 3 yrs ago..

Ordered 100 gallons on emergency, but they only do 150 on emergency and they decided to fill my tank instead of just doing 150 (even after speaking to me on the phone) and have been harassing me to pay since without an offer to rectify except to blame me or take me to court. I never would have ordered a fill since I couldn't afford, I chose them for their 100 gallon minimum and they screwed me. I would not recommend if you don't want a fill.

Great customer service, from the woman I spoke with on the phone, ( didn't get her name), very professional and friendly to Alex, the serviceman who came to my home, extremely courteous and knowledgeable! Got my furnace up & running and suggested I call to schedule a seasonal cleaning. Alex had a great attitude and you could tell he enjoyed his job! Top notch service! Glad I found Plainville Oil!

Mary and Alex are great to deal with! Fast, friendly and fantastic customer service! Highly recommend 100%