Plumbing Solutions Inc

The technician arrived quickly the next morning and the work itself was fine, but the billing process was disappointing. I had to pay the same day even though no bill was provided, and it took a full week before I finally received one. When I called with reasonable questions about the charges, I was met with an attitude of anger and irritation instead of clear explanations. I was billed for 1.5 hours even though the truck was only at my home for just over an hour, and there were extra fees for fuel, materials, and a nearly 20% markup that were never clearly explained. I don’t mind paying for professional service, but transparency and respectful communication matter. Unfortunately, that part of the experience fell short.

Big shout out to Shawn and his guys for takin’ care of business for us at the Spa. Rain, sleet and snow didn’t stop them. They delivered us a new battery for our sump pump during the bitter cold this past year. Excellent and fast service. Very appreciated!

Hiring PSI was the biggest mistake I’ve ever made. First of all, they quoted $3000 for a job and then jumped it up to $18,000. While working, they destroyed my lawn, my 100 year old retaining wall, and my chain link fence. After replacing the pipe that went to the street (for $18,000), they failed to connect it to the house! (Why would I pay for a new pipe that isn’t connected to my plumbing?). After seeing my yard flooded with waste water, we called them back to fix it. He came back to look at it and screamed at my 75 year old mother and shouted at her and shook his finger in her face. Thats just scum. What kind of man acts like that? No man at all. Avoid at all costs. They WILL gouge you and take advantage of you and do crummy work.

Kyle performed a thorough checkup on my water heaters and assured me peace of mind that they they wouldn't need to be checked up on for another two years. He was very kind and professional. Thanks, Plumbing Solutions! Update - They just installed a new toilet, a new shower head, and fixed a leak. Thanks again PSI! Service was quick, kind, and quality. Update - Hunter was very knowledgeable and professional in fixing a running toilet

Sewer line repair - They're on the high end, so don't expect to get a reasonable bill. They did not even try to level the ground after filling, as much as we paid I expected that to happen.