Pool Pros Inc

Had Pool Pros come out mid season last year to fix a leak in our above ground pool. They had to make a few trips & replace our return. In the end, they only charged us for 1 service call & the issue is fixed! We got another whole season out of our pool which we weren’t sure we were going to! Shout out to Norma & McKenzie for helping us out!

Outstanding services done by Pool Pro's to replace my in-ground pool liner. Josh, Bill and Matt (also working with Jenn and Norma was a pleasure to get it all started) did an outstanding job at removing the old liner, prepping the pool and installing the new one. They were very organized in the process (these guys know what they are doing!) being very detailed in the prep of the pool walls and pool bottom in prep of padding and ultimately the liner, new covers and refill of the water. They were also impeccable with cleaning up before, during and after the work..., not a scrap of any materials or waste left behind. They exceeded my expectations, I would use them again and recommend them to anyone that needs to replace their pool liner or use them for other pool services they offer. Hat'

Terrible service and scheduling. They did not schedule our liner replacement in advanced and assumed they could just let us know suddenly the morning they wanted to do the replacement. When they did the liner replacement, they neglected to tell us someone would come by later in the evening to deal with the vacuum and hose. They then neglected to tell us that the pool needed more water before the skimmer was cut in, even though they knew that same evening and could have texted us or knocked on our door. We had to call them and inquire about whether they were coming to finish the skimmer work before they informed us we needed to fill the pool more. When I asked about when they planned on informing us, they simply said they weren't sure. In addition, they don't appear to offer a modern paymen

I had Pool Pros open my pool. They were there less than 30 minutes. They charged $310 and all they did was pull out the black plugs and supposedly checked the filter, which had high pressure when we turned it on. So I am not sure what they did to it. We had already removed the cover. They don't vacuum the pool or include any chemicals. Know what you are getting in advance. I definitely won't make this mistake again.

This company came to our home, didn’t clean the pool, didn’t put any water into it, no chemicals even though we requested a pool opening, and left it a mess. We paid for a service just for them to do absolutely nothing. Well done, terrible service, no reconciliation, yet paid in full. God awful experience, not to mention the MASSIVE delays. If I could leave a 0 I would.