Prevett Oil Co,Inc.

The worst nasty customer service ever.. We have been using Prevett for over 30 years. Today I called after noticing I was very low on oil to see if I can get a delivery. The lady on the phone was so rude telling me I would have to pay a delivery fee of $150 because I called them on Wednesday and they deliver in my area on Tuesday. I literally live 8 mins away and they want to charge me almost half of what I would be paying for oil. This should be illegal. They showed zero compassion they didn’t even care it’s pay the $150 or have no oil. Then when I told the lady to send the oil on Tuesday I would go without heat until than and in the meantime I would look for a new company this lady had the nerve to hang up the phone in my face. By far the worst company EVER

Lady on the phone all she does is yell at a PAYING CUSTOMER. Takes your card information on the phone and then claims there’s no payment and threatens with an attorney. No professionalism at all. DO NOT USE THIS COMPANY. Horrible business and hire new phone operators who do not hate their job! If you want to be screamed on the phone like a child, feel free to call this company.

Honesty and integrity. I wish I could rate this company 10 stars. Earlier in the season we had a heating issue on an older air blower. Instead of trying to convince us to replace the entire air handler our technician Blake put in the work to locate the motor for our existing air handler savings us thousands. He and the team went above and beyond. How they do business is what’s missing from the home services world of today where so many companies just try to upsell you on new installations. Thank you again from our family to yours!!! Blake is the man!

I've been using Prevett for Heating Oil and Maintenance for 5 years. They are always responsive and very professional and user-friendly. Recently while I was out of town our furnace stopped working outside of normal business hours leaving my wife and kids in the cold, and with no hot water. I called the emergency line and were speaking with Blake in less than 20 minutes. Over the course of the rest of the evening Blake fixed hte furnace to include arriving at our house 37 minutes after we initially contacted him. While I'm sure response times will vary based on how many emergencies they are dealing with on any given day, Blake's positive attitude and competence to repair the furnace very quickly surpassed all possible expectations. I provide my strongest recommendation possible for w

This is the second time I’ve been cut off and aggressively yelled at by prevett drivers. If you want business from the local community it’s probably best not to fight with them outside your business in branded car. Would hate to have soemthing go wrong with their services and screaming be their response.