PRIME, LLC.

The team at PRIME Restoration & Remediation has done an incredible job fixing up my water-logged basement after a pipe burst. Don Farrow got the project started, and Joe Desrosiers was really helpful all the way through. He and his crew (John Mercurio, Colby, Jay, Alonzo, Wally) left me with a positively beautiful basement. I'm very grateful. Many thanks.

Prime Restoration engaged my water damage project at my primary residence with swift communication and fastidious follow up. Prime's administrative approach was well honed as scheduling and documentation were never missing components during the process. Prime's team members present a very professional appearance and Company Logo bearing attire at all times. Prime's team members were excellent communicators as they were well spoken was very courteous. Special thanks to Michael Diette for providing above and beyond the aforementioned key customer facing attributes. Mike explained the scope of the project with great detail from the start and I was never left with unanswered questions. If I did have a question, Mike always had a prompt response. Mike was always a step ahead with organizing th

We hired this company to remove vermiculite from our attic, and the experience was extremely disappointing. The crew installed containment sheeting on our staircase using an excessive amount of staples than what is required to hang that weight of sheeting, which caused significant damage to the surrounding walls, beams, and ceiling in dozens of places. When the staples were removed, it appeared someone couldn’t reach properly, as many were pulled downward, tearing into the walls and leaving large, uneven holes. Several staples were also left behind, and one of them cut my pregnant wife’s hand (third trimester) as she walked down the stairs at night while caring for our toddler. The resulting 2-inch gash made daily tasks extremely difficult for her moving forward in her pregnancy, motherly

I'd give zero stars if I could. They hired terrible subcontractors who ruined my house. Supposed to be a week job and three months later I'm now fixing their mistakes after firing them. Sue who runs prime could care less. Rug had to be replaced twice! Then fixed a third time! Walls and floors they had to come back 8 times and still messed up. Don't waste your time with them!

Can't say enough about the level of professionalism and care from the team at Prime Restoration. Nandy Santos and his crew dealt with our unexpected water damage/ mold issue swiftly and thoroughly. Nandy is highly knowledgeable and communicated every step in the process well. It made a stressful situation more manageable. I highly recommend working with this company.