Primera Carpet One Floor & Home

We had a terrible experience with Primera Carpet. From delays to lack of communication and even property damage; I can’t say there was one good thing about our experience with Primera on our last project. 1. The carpet was on back order which I wasn’t notified of until weeks later which delayed install for several weeks. The scheduler would promise updates and call backs which never came. 2. Installation was extremely rushed and sloppy: They left behind gashes, glue and scuffs on almost every baseboard and scraped up our new trim and door frames. The transition from carpet to tile looks terrible and unfinished. 3. Primera’s “customer service rep” came out to address our concerns and seemed to have an excuse for everything. He offered to apply paint thinner to our freshly painted

We recently had new carpet installed. This is the second time we have used Primera and both times received outstanding service in every way. Rob went over and above as we worked with him and it was very much appreciated. The carpet he helped us choose was perfect. Cathy was very sweet and accommodating with scheduling. Installation went smoothly. A great experience both times. A big thank you to all!

We had a wonderful experience working with Tammi, who has lots of experience and helped us choose flooring, tile, countertops, and shower surrounds for our new home. We couldn’t be happier with the results and would recommend Premera Carpet One to anyone who wants to work with a company that’s fair and honest, and does great work. Thank you all for your help!

We had carpet, LVP, quartz & cabinets installed by Primera. Only the carpet had no issues. Measurements were wrong everywhere, resulting with microwave initially not being installed and other appliances BARELY fitting. Some cabinet parts did not arrive at installation & we waited 6 more weeks for those to arrive. When quartz was installed, not enough room was left to install switch plate covers. We were told that the LVP could be installed over uneven sub floors, which we did not allow. Excuses seem to be the only thing they are really good at. Never again with this company.

We are in our 70's amd were worried about moving all the furniture to install the new carpet. These folks pulled it off without a hitch and the installation was perfect. Looks beautiful. Easy 5 stars