Pro Comfort Control

I met and received proposals from 3 Heat Pump Installers (all suggested through Mass Save). Pro Comfort Control was much more thorough and helpful through the process. After choosing to contract Comfort Control, their service was exceptional. Included suggestions for Energy Assessment and insulation Installers, onsite review of the condenser and heat pump installation plan a few days prior to the install, experienced and cooperative install over 2 days via 3 installers, custom routing of tubing to accommodate some basement obstacles, very pleasant post-install instruction, and above-and-beyond administrative support from their office to help with my Mass Save rebate submission. Terrific people, quality work, excellent help. Ken Jones

This company exceeded my expectations with their outstanding customer service, a rare find in today's market. With a severe storm approaching, I needed an immediate furnace installation, which their team successfully expedited. While the first day's installation only restored heat to part of my home as I had frozen pipes, the company's swift response and perseverance ensured the issue was rectified. Notably, their team worked until 1 am on a Friday, underscoring their dedication to customer care. Without hesitation, I recommend their exceptional services to anyone in need. Ryan & Jay were AWESOME!!!

We had Pro Comfort Control replace our old gas furnace and AC system with a heat pump, and couldn’t have asked for a better experience. Communication and service were excellent. The team walked us through every step of the process — including Mass Save paperwork. Huge thanks to Ryan, Nicole, Joey, Jay, and Mike for making the whole project easy.

I travel a lot and this time when I got home my furnace was not working and there was no heat kicking on. I found pro comfort on a facebook group and am really pleased I did. I got someone sameday and although they had to order a furnace part, they came back the later that day and got my heat repaired and running again. They also had a nice promotion on a tune-up so we got that taken care of too. I’d recommend them wholeheartedly!

I just moved to Ashland a few months ago and have had quite a bit of work done to my home and they have been the most responsive and considerate of my home of all the contractors. They replaced my water heater with a tankless and in the future I will be working with them to re-route the air conditioning zones when we finish the basement. Overall, very pleased with their pricing and genuine care each person we talked to took with us.