PuroClean of North Nashville

Friendly yes. Do they know what they are doing? Not sure. It’s okay to be in training but someone has to be more experienced watching you. Thursday 7/3 they arrived and left 5 heaters/humidifiers to dry up all the area. Today is 7/10 heat in our home is 80+ degrees! I told them to move my leather couches out if they continue on day 6! My leather couches look dehydrated from its natural oil. The skin looks sad and droopy. At this point, I’m going to record videos if any of my furnitures and wallpapers will be peeling or cracking. I didn’t choose this company, ALLSTATE picked them so they could safe the woods and tiles to prevent the contractor from replacing new tiles or hardwood floors. This process is insane! This house has been preserved to the best and I feel like the heat will ruin m

I had water damage to my home on Feb.13,2025, from a seal that broke on my dishwasher. It flooded my entire bottom floor of my home. PuroClean came the very next day, Feb 14th and assessed my damage to my home & their assessment was so thorough and encompassing The techs used advanced moisture meters to pinpoint the damp spots upon my floor and walls. They found mold and structural damage and caught it just in the nick of time before it spread any further. The team assigned to my claim used LGR 2800 dehumidifier, their Velo low profile air mover to dry out my floors and walls. The techs used the newest technology- Extech moisture meters and used a Hepafilter for the entire job at my home. The team of professionals were exemplary in customer service. They were the most exemplary team o

I would advise caution when considering this company. My experience was unfortunately stressful, both with the restoration crew and the contractors. The restoration team discarded several of my items without adding them to the content list, leaving me to bear the cost for what feels like lost or stolen property. While the contractors were initially pleasant and helpful, it seemed they took on too much work, leading to delays and disorganization. I found their communication lacking, as they rarely responded to my calls, and payments were not properly tracked. Despite numerous follow-ups, my repairs remain incomplete. I feel deeply disappointed, especially as this crew was recommended by my insurance company. I didn’t intend to publicly share this, but the handling of my case towards the e

I've needed PuroClean to do water restoration on my house twice, and both experiences have been excellent. They are professional and thorough, quick to respond, and their employees are top notch. I have been very pleased with their work and with the speed at which they responded to emergencies at my home.

I really enjoyed my experience with PuroClean. From the technicians that came to my house (Aaron and Trey) to the receptionist to answer all my calls. I felt very at ease when they came to my house and explained to me step by step on the process of cleanup. Everyone I had contact with were very professional, helpful and kind. For a stressful time with water damage, they made me feel better once they walked in the door!!