PuroClean of Syracuse North

Basement flooded for the 2nd time in 3 years due to a sump pump drainage issue. Not great. Called PuroClean because they were excellent the first time around and I trusted them. They showed up fast, got the water out, set up drying equipment, and handled the mess without hesitation. The crew was personable and professional. Jim was easy to deal with and explained the process including what to do for insurance next steps (even though that wasn’t part of their job - it was refreshing to not feel completely defeated by the disaster at hand). Hopefully I don’t need this service again, but if I do, I’m calling PuroClean.

We called PuroClean to look at a mold issue in our basement. Jim got us in contact with another company to provide a mold assessment. Both companies helped guide us to be able to do the remediation process in a safe and more affordable way on our own. We are grateful that we were not pushed to do the work and that even though we chose to decline their services, Jim still answered all my questions and refused to accept any compensation for his time. If we ever do need their services, we will absolutely be calling PuroClean.

Jim’s crew showed up on time, worked efficiently, sweep the duct work vents and returns perfectly, cleaned up well afterwards and were very friendly. Very competitive pricing. I would definitely refer them.

Week after Christmas 2025 we had a major melt. Unfortunately one of my two sump pumps failed and our entire basement which we just finished 1 ear prior flooded with 3" of water. We were devastated. We called PuroClean of Syracuse and they came right out to inspect the damage. Shortly after a crew of three people showed up and started pumping the water out. They proceeded to demo the basement tearing our carpeting, LVP flooring, furniture, and 1' of sheetrock in 7 rooms. They installed fans and dehumidifiers and dried the basement out. They worked direct with my insurance company Travelers. Overall we are extremely happy with the job completed. It could have been a lot worse. Their sense of urgency and care made an awful experience survivable. PuroClean really took care of us. W

I had a situation where I had to move my 95 y/mom out of a bedbug/cockroach infested apt (and bldg!) for seniors in Syracuse. Over the last 30+ yrs, she’d hoarded a LOT of stuff. However, due to the infestations, some other “Junk cleaning” companies, wouldn’t touch the job. That also meant that NOTHING, but my mom and a few special/important things I knew I could debug, would be coming w/her to our home. Jim Moreth and Puroclean is the most professional business I’ve dealt with in years. This seems to be an era where most businesses don’t know what they’re doing, give you wrong information and require you to constantly call back to make them do the right thing. Puroclean was a very welcome relief to work with. They are thorough, detail oriented and genuinely kind/empathetic in my dea