Pyramid Heating & Cooling

We got a number of bids to replace our 40 year-old oil furnace heating system (and no AC) with a heat pump (with AC). Pyramid was the most reasonable and the only one that offered the ducted version plus a min-split head in the one bedroom without ductwork. (The other companies either wanted to put in new ductwork there, mini-splits throughout, or was just plain over-the-top expensive.) Ryan Smith, our sales/project manager, was great throughout, explaining the system and process. He was here on day 1 (with donuts) and on day 3 (final day), where he even helped with the plumbing on the back wall. Dan Manaserro, our installer (with help from Noah), was fantastic doing stellar work. They cut up and removed the old furnace, installed the new air distributor in the basement, and the heat pump

We have used Pyramid Heating and Cooling for years to service our furnaces/AC units in our houses and business and have only had positive interactions. Not only is the reception/office staff helpful on the phone, but appointments are easily obtained, the maintenance men are always kind, thorough and willing to educate and answer any questions we have. I feel I’m getting honest upfront service everytime that aims to provide the best options and not just sales.

Pyramid did an amazing job! They were recommended to us by our neighbor. We wanted a second opinion. I am so glad we reached out to them. Not only did they come down on the price compared to everybody else, but their customer service was excellent. Service technicians worked fast and efficient. I would highly recommend them!

Recommend without reservation! Our tech Kaden was knowledgable, polite and all around a delight. He explained his thinking as he was diagnosing our issue and talked us through the options along the way. Thank yo Pyramid, you will be our first call next time we have HVAC needs.

Deon was great to work with—professional, personable, and incredibly insightful. He took the time to answer all my questions and made sure my HVAC unit was running perfectly before leaving. His wealth of knowledge and great attitude made the whole visit a positive experience. Would absolutely recommend him and Pyramid to others.