Quality Appliance Repair

We were having trouble with our freezer. The warranty company sent Quality Appliance out. Richard informed me we need we needed a water valve and a water filter. He ordered the parts with a week I was called for an appointment. He did a good job. Then the ice maker wasn't acting right and the washer starting failing also. We called the warranty company and they recalled him. Richard came out said we need an ice maker and the washer was gone out. He replaced the ice maker. He treated me real respectful. Did what needed to be done. So I thank him for all he did. How professional he was. He was here before the an appointed time.

The technician that came out last name was Richard. He addressed a small fuse issue with our older dishwasher and was able to easily repair it! Glad we didn’t have to spend money on a brand new dishwasher! By talking with him we learned that he had been in appliance repair for over 20 years and now he is the owner of Quality Appliance Repair! He was very knowledgeable about if we ever did replace our dishwasher what he would recommend and why. He also told us about dishwasher cycles and what type of detergents to use. Walmart brands are just as effective as the expensive products when used correctly! He also works through HSA home warranty claims and so his visit cost us NOTHING!!!! The next time anything breaks in our house, we will definitely have him on speed dial!

Like several others that have reviewed this repair company, it was suggested to use this company through my home warranty. I waited for more than a week for him to actually call to set up the original appointment and I needed to reschedule it due to not being at home during that time of day. The only reason Richard called back to reschedule was because, I too, called and left a message that I would be complaining to my home warranty company about the lack of call returns. He called back to set up the appointment and I called back to confirm the appointment. On the day of the appointment, he was a no show, no call, no nothing! I will not use this company. I called my home warranty company to complain and request another company to repair my dryer.

I would not give this company one star but I had to get in to write the review. Richard the owner came to my home on first visit to repair my frig. He told me it needed freon. When he was getting ready to leave I asked do you think it's fixed, his reply to me was it's good it's fine l assure you its good and he left. The next morning when I got up the temperature in the refrigerator was 62 degrees. It was not fine it was not good. I made numerous phone calls to the business and to his personal cell before I got a reply later in the day. When I spoke with him he told me it must be the compressor it must be leaking freon he said he was going to order the compressor. When the compressor came in he would come back to fix my refrigerator. We set up a day for the second visit. When he came ther

I can relate to the other one star reviews with this company. My frustration with Richard is that he will not return your call. I just don't understand someone running a business and won't return customer phone calls. After having a claim with my warranty company assigned to him for several days he finally called me to set up a time and left a message, I returned his call and had to leave a message and left my number. No return call. Finally a few days later I called to follow up and had to leave a message. No return call. Then when I finally got a time set up, after having to go back through my warranty company complaining, he called. After he repaired my appliance during lunch he told me it would start working within a few hours. When I got home later that evening, it wasn't wor