Quality Carpets & Floors

I purchased flooring from Dudley and the product I selected was not the quality I wanted for my home. Working through the refund process was a challenge, but we finally came to an agreement and have settled this matter to my satisfaction.

I am thrilled with this store! When a plumber ripped up my bathroom tile when removing a pedestal sink, Quality came to the rescue and put in a whole new floor in one day. Their installer is a master and did an absolutely perfect job. Everything was seamless from start to finish. Go see Heather and Dudley. They have a fabulous selection of carpet and tile and the best prices anywhere in Georgetown.

Dudley called me to set an appointment to give a estimate to replace flooring. That day & time comes and Dudley is a no-show. I called the office to find that he was still in the shop, not even on the way or trying to make the appointment anywhere near on-time, or call to say what's going on. Just ghosted... I feel like I dodged a bullet with this company.

Great experience. Dudley, the owner, was incredibly helpful in selecting carpeting for house and tile for bath. He was very flexible and accommodating in working with my schedule as I was having to travel back and forth between Austin and Houston. Even helped me find a painter the last minute, when mine canceled. Very fair pricing and I can't say enough nice things about the team that did tear out and installation. Very neat, friendly and professional!! Highly recommend.

They were fast and did great work, I am taking off a star because they did not ask me what direction to lay the tile, did not follow the discussed schedule and one of their workers set something on my brand new white quartz countertop leaving marks. If I could take off a half star I would - these are hardly a full stars worth of complaints. I requested they wait until the backsplash guy finished working before they started laying the floor tile and they assured me they would only complete the demo of the vinyl before he was scheduled and he would still be able to do his job. They ended up being ahead of schedule and laid the tile, which, normally would be great but in this case, the backsplash guy had one day available in his schedule and it was the day you couldn't walk on the tile bec