Quality Heating, A/C & Electric

The techs were awesome! They were cordial, polite, and steady, knowledgeable technicians. However, an AC unit was delivered instead of the heat pump that I ordered. The manager went back and brought a heat pump, albeit a different brand; I wasn't happy with that. Additionally, the furnace cover was dented. I expect that when I pay for a new unit, it will be delivered, not scratched or dented. It would have been nice of them to offer me a new furnace cover and the Coleman heat pump that I ordered. Again, the tech staff performed outstanding work.

I was provided a quote by Adam in regards to a mini split with one indoor unit, and told him I wanted a quote with everything included. I was advised it included everything the mini split system, and total installation in the quoted price. I was quite adamant that I could not afford to go over the quote. I had the unit installed and it was weird that he had someone other than his electrician (which was part of the original quote) but as I was quoted a total cost, I wasn’t concerned at that point. All I can say is I recommend getting the quote in writing with everything listed. As I was charged an additional large amount above the quoted price for the electrical and was never called prior to the installation or even during the installation as to the change. As I would have cancelled the in

I have had a few small issues with my heat pump over the last few years and Quality has always been my go to for repair and service. They have always provided very timely and professional service. Ashley, Cody and Kyle have all been great to work with and they will continue to be my go to people for my HVAC needs.

From the time we approved the quote to the time the unit was installed; we didn’t have to wait long which was a definite plus when facing the brunt of summer coming on. Office staff is very friendly and helpful with the installers skilled and very professional having plenty of project oversite. I truly feel that when the owner’s customer service skills improve and can be more courteous and well-mannered on the phone, I can easily see myself giving this company 5 stars. Unfortunately, because of owners’ issues, I won’t be doing business with them in the future which means I’ll have to leave it at 3. It really ruined the entire experience and undid all the effort by his staff.

July the 11th we had an issue with the air-conditioner at our Airbnb in White Bird and of course it was after hours. Being a rural area there was a technician there with in 6 hours, had the part needed on his truck and the problem was resolved within 30 minutes. Thank you so much for your quick response and good customer service!