Quality Repairs - Hialeah

DONT TRUST! At first I thought this company was going to be good. Good at communicating appointment times and part status. However, after the job was done, the tech accidentally dropped a heavy part and cracked my kitchen tile. I was very patient because accidents happen, but after promising me they would fix it and waiting for many month, I realize they never had any intentions in fulfilling their promise. I was told a contractor would call me and replace tire but after many call backs from me no contractor ever called or showed up. I even have the replacement tile so shouldn’t be that difficult for them but no show. Even spoke to supervisor and still nothing. Recommend being careful in trusting this company

Experienced the rough start with quality repairs. They responsed to my review immediately . They went over and above to correct my complaint especially charging tax on labor. The fridge in RV broke. Pedro and the company genuinely care about their customers. Despite the initial issue, I end with a positive recommendation. Thank you for your efforts. It's appreciated

Amado, arrived on time and provided us with superb customer service. He was friendly, professional, and highly competent and resolved our issue and addressed all of our questions promptly. It was a pleasure having him and working with Quality Repairs.

Prompt response to initial service request which was impressive. Subsequent to the initial visit, it became a waiting game with broken promises necessitating one to have to alter plans for a service return more than once, email promise to come at a specific time and no show until technician who doesn’t speak English, arrives at first scheduled time rather than the changed time requested earlier today where he proceeds to inform me via an English speaker on his cell that he could not repair the stove. Which puts me back to square one after 4 days if expecting a working stove.

I had a very frustrating experience with Quality Repairs. At first, I appreciated how they followed up with me to schedule an estimate on my time. I had already received an estimate from the manufacturer’s vendor, so when I spoke with a manager at Quality Repairs, he gave me an estimate over the phone but said a tech would still need to come out (with a fee) and that the tech would arrive prepared to fix my oven. Unfortunately, that was not the case. The tech came, looked over my oven, and told me I’d get an estimate later and would need to schedule another appointment for the actual repair. This was not what the manager had promised, and it was frustrating. Things only got worse from there. My scheduled appointment day came, but the tech (Jose) was a no-show. He later texted saying a pr