RDU SERVICES Heating & Air Conditioning, LLC.

This review reflects my experience with one specific technician, not necessarily the entire company, as I do see many positive reviews here. Positive: response time was good - a technician was dispatched the day after my initial call. Unfortunately, the technician assigned to my case, Najim, was the issue. From the start, he focused more on discussing previous maintenance and selling a tune-up than on proper diagnostics, suggesting that with regular service this type of failure “most likely wouldn’t happen.” The furnace issue was intermittent. During the visit, the system happened to be working, so very little troubleshooting was done beyond basic cleaning. I was also told by him that I would need to pay extra simply for watching him work in my own home, which is completely unheard of.

We use RDU every year to check our HAVC units (3) and we are always pleased with his service. He’s on time, does his inspections and gives us his results!! We feel so much better, especially in the fall when we need to turn on our heating system knowing it’s working properly!!

RDU Services did an outstanding job! They were responsive, efficient, and coordinated directly with my home warranty company to ensure the job would be done correctly. Definitely recommend!

Najim from RDU Services did an amazing job! Our Air Conditioning unit went out in the middle of the night on a weekend and it was one of the 90+ degree days, so I tried everything to get it back up, but got to the point that I needed a professional. I called RDU at 1am and Najim came out without hesitation. He had my unit back up and running in no time and we setup a preventative maintenance visit for a couple days later and he again did an outstanding job. I’m incredibly impressed and grateful for their focus on customer service. Thank you again!

RDU services was very clean and thorough in checking out the problem. Explained everything that was wrong in simple terms I could understand. Took care of my property a dj left it in clean condition.