Rescue Rooter

Literally the first online review I've ever felt the desire to actually write. We recently had a pretty catastrophic sewer line failure (to a septic system, no less, not city sewer hookup), and I was so impressed with how they handled everything. We are no stranger to old homes, nor the difficulty in repairing them, especially when surprises come up. And ours threw it out in spades. Long story short- we were very impressed by Jordan and Joseph (and their apprentice/journeyman who's name I am appalled that I forgot). They were meticulous, transparent, and they really took their time troubleshooting what ended up being a complex plumbing repair. Every step of the way they were open about what they were doing and why....communication was fantastic. They also had to pivot multiple times due

Please believe the bad reviews. I had an atrocious experience with these people . I had a water main break in the middle of the night and when I was aware of it, I called Rescue Rooter by 5:00 a.m..They didn't tell me exactly when the emergency 24-hour plumber would come and when I called back in a while to find out, they said between 8:00 and 10:00. Well, the plumber didn't show up until 1:30! By then, I had already called the fire department to shut off the water source at the meter, which I couldn't do and which the people at Rescue-Rooter did not inform me about until hours after the leak happened and damaged the flooring and sheetrock in the finished basement. So when the guy came he didn't have to find the leak, he didn't have to stop the leak, all he did was attach a hose to the met

Bad experience. They gave me a 4 hour arrival window, but never showed up. When I called to ask about their status, I was told I'd get a call from a tech with an update, but that never happened. Would strongly recommend hiring another company. UPDATE: In their response, Rescue Rooters asks that I reach out to them directly. Unfortunately, it appears that when you reach out to these folks it goes to a call center, so this invitation is just posturing in hopes that others will still use their services. I recommend folks steer clear.

I have had very good plumbing experiences with this group until recently when I learned that a few of their plumbers are involved in kickbacks with a fairly disreputable water damage mitigation company. Watch out for people that suggest drytime or any water mitigation group too quickly because they’re getting kickbacks. I was told by a guy from three mountains that he would give his life to that company who has put a lien on my house because the insurance company will not pay their exorbitant fee fees And my insurance company views this mitigation company as one of the most disreputable in the area. Buyer beware and shame on you Three Mountains for not monitoring your plumbers a bit better than that.

I own a small dog grooming business that had an emergency water problem. Our landlords refused to help us and we found Rescue Rooter online. They went above and beyond to fix our issue promptly, even coming in on a day off to finish the job. We worked with Kyle and Graham and would highly recommend Rescue Rooter's services to anyone experiencing plumbing issues. We deeply appreciate your help with our business. Happy holidays, best wishes and puppy kisses!