Residential Express

The entire process with RES to replace our water heater was excellent. Mary coordinated an online quote based on our description of the proposed installation and a photo we provided. She provided a quote within a matter of minutes and quickly answered our questions. We had several other estimates, and RES came in as the most cost effective for the project. Dave and his assistant were professional and efficient in the installation. We can see why RES has such high reviews/ratings on Google.

Quick turnaround in scheduling, they arrived exactly on time with great communication. The install was smooth and professional. When. The water heater they were installing had a defective, they let me know and took the time to return to their supply point and get a replacement to install at no extra cost. I will absolutely be using their services again in the future!

The new water heater was professionally done and your 2-man crew were able to exchange the old water heater with the new one on the 4th floor. However, we didn't realize until after they left that access to the HVAC filters are now obstructed by the placement of the new water heater. I attached four photos to show this. UPDATE: Your team, William and Mario, returned and made placement corrections to the water heater. They were fantastic in thoughtfully rearranging where the water heater is now, and the pipe connections. The filters to the HVAC can now be withdrawn for maintenance checks. In fact, where the water heater is now is in a better position than when this townhouse was first built! Thank you so much, William and Mario! We apologize for any misunderstanding with the first visit. We

Professional and great communication! Tra is amazing and great to communicate with. We had our HVAC system break and needed replacing. Robert came out to access and help figure out what needed to be done. He did an amazing job explaining the process. Robert and Mario completed the installation and were amazing to work with. They both did an excellent job! 10/10 would recommend!!!

Super responsive, were able to get a technician out the same day. David was extremely professional, advising me of everything he found as it was discovered to make sure there were no surprises. Would definitely do business again.