RiteRug Flooring Property Management & Home Builder Divisions - Knoxville

We had a great experience with them! Shyann came quickly to take the measurements and got us scheduled for completion shortly after! There was a little mix up with the color of the flooring that was ordered and I am never someone to hold mistakes against anyone especially when they fix it. Shyann called me and explained it was an error and they’d correct it immediately which they did and they came back out within a few days to finish the job! I love a company that employees people who know the importance of communication and reliability. the people at this company are all reliable and super professional. we would definitely recommend! thank you to everyone who assisted in our home remodeling!

Great product great install and very very fast, at a great price! Shyann and her crew will take care of you!

My wife and I had an excellent experience with RiteRug Flooring, and most especially with Shyann Maez. We replaced the entire flooring in our brand new home because it was unacceptable. We contacted RiteRug Flooring and spoke with Shyann Maez. Shyann was extremely helpful throughout the process of pulling up the old flooring and laying the new flooring. She not only researched for the perfect style for us, but followed through on every aspect of the contract. She even drove to our home on a few occasions to supervise the labor crew to ensure that everything was moved properly and the flooring installed without any problems. Not only did the crew do an excellent job, but Shyann's attention to ensure that we were 100% satisfied with the final outcome was exceptional. I highly recommend RiteR

I am writing this to warn potential customers about the poor quality of products sold by RiteRug. After paying for a full-home vinyl plank installation, the flooring began to peel after only a few years. The customer service experience was very difficult, requiring legal threats before they agreed to uphold their bogus warranty. They eventually replaced the flooring in the fall of 2024 under duress. However, we are now facing the exact same issue: only 16 months later, the new floor is peeling up in every room. A professional flooring installation should last more than a year and a half. I strongly advise against using this company.

Had an excellent experience working with Shyann Maez. She went above and beyond to make sure our needs were taken care of. Her communication and service were well above expectations.