Robert B. Payne Heating & Air

Exceeded my Expectations in every call! I’ve been a repeat customer of R.B. Payne through 3 major home systems! THEY ARE THE BEST! Professional & courteous office staff and exceptionally knowledgeable Field Techs! Mark & Brandon rocked it today in their Prev Maint Service. Payne is the only company I will recommend! cfl~

Loved Larry from Robert B Payne! Have used the company for years and usually have a great and positive experience but Larry was exceptional at his job and had top notch customer service! He was great at explaining every detail of the service he provided and making sure that if we had any questions or concerns he addressed it for us! Highly recommend using Robert B Payne for your heating and air - and if you have the option to request technician- Larry is your guy!

Brandon Murphy was our tech and he was awesome! He took great lengths to research our unique problem with our humidifier and even talked to the humidifier manufacturer to make sure everything was correct. His communication and documentation were excellent! He was friendly and we were comfortable asking questions which he answered and explained very well. We feel great about his workmanship and signed up with this company for our HVAC and AC checkups.

On February 2, 2026 we received an alert from our new HVAC system. I called Robert B. Payne gave the code to the service department. Quickly they scheduled a technician to come to our home to check the system. Upon arrival both Jonathan P. and the young man with him began investigating the code. They thoroughly checked the thermostat, handler, outdoor unit and even the vents. They did not find any problems but documented everything in the event something should occur later. Both men were friendly, professional and answered all questions from what type of filters to use as to what possible could have triggered the alert with the excessive cold weather we have been having. We have used Robert B. Payne, Inc. for 20+ years and they have always been quick to respond to any of our calls. I

I have used RBP for A/C and Heating issues before. This time they replaced my water heater. Always professional and they do an excellent job. Highly recommended.