Room Mates

The sales floor employees are very helpful. Thanks to them I didn't ruin a new pump. They were quick to help find the right things needed for setup and offered options for chemicals and equipment.

Bought a pool last summer from them. Had trouble with the sand filter immediately after install. They were aware it was leaking before they even left. After multiple calls last year and then again this summer I was told I could come in on a Saturday unhook and drain the water from the old filter and a new filter would be waiting on me ready to go. So when I arrived that was not the case and I was rudely told I would have to wait they didn’t have sand that I would have to purchase to get the new filter going. And I would need to take the top off the filter and replace the sand myself. Because that wasn’t their job they were only warranting the bottom of the filter. So that would mean my pool would sit not working for 4 days because I was told to bring in the old filter. That’s when I real

Bought a pool beginning of May and took them about 2 months to come install it. Reported a problem to them a couple of weeks after it was installed and that was mid July. Everytime we call we get no where. Last time i called the answer was your on the work list. I have a feeling they arent worried about fixing it after all they already got our money.

If you dont have to do business here DONT! They were supposed to refelt our pool table, said it would be 4 weeks. We went ahead and ordered felt from them and agreed to the 4 weeks. After 4 weeks they call say someones dad passed away and his daughter had a baby. It will be another 2 weeks will call in a week and schedule. Week goes by, no call. We call them, same excuses. Will call in another week. They are nothing but excuses. We had to get someone else!

Before we bought a hot tub with Roommates a few years ago, we had bought a used one, which was a huge mistake, but Adam would come and do his best to fix it. Therefore, when we bought a new one. We bought a good high end one from Roommates. On March 14, I sent Adam a video and sound of the pump that was dying "making a screaming sound." I did not hear back so I called the store. They put me on a his list. I called back around a month later and they said I was still on the list. Around the beginning of July I finally went in and asked if they could light a lil fire because the pump had finally broken about 2 months ago. They did and Adam came for about 10 min., was here and didn't speak to us, and left. The store called and said it was a fuse. I went to pick up the fuse and said I didn't t