Roto-Rooter Plumbing & Drain Services

Their secretary Sarah is the rudest person I have ever dealt with in customer service. Which is unfortunate because their technician Travis was an amazing. She attempted to tell me what I should or shouldn't be doing with my tenants on my rental property, she interrupted and made assumptions through the entire conversation I had with her. She also decided, rather than letting me explain how my tenants and us have our arrangement set up how WE agreed to, which doesnt effect her or how she gets paid, she decided to continue to be rude and told me she was pulling the technician from the jobsite. She is a nasty individual and I dont recommend dealing with this company simply because she is the person you have to deal with before getting any of their helpful technicians. Literally the worst cu

Shane came out today and was excellent. We had a non-functioning garbage disposal and he was able to quickly resolve the issue and get things flowing again. He also helped us a couple of years ago on an emergency call for a burst water line in our garage. Thanks for the continued amazing service!

They got it done after the last guy couldn't unclog that drain. Fast, too. Not cheap, but at least my kitchen works again.

Had a kitchen drain that was backing up constantly. We tried everything we could on our own and called around to find a plumber to help. Roto-rooter had next day availability with a 2 hour service window. Although I had to take some time off work the technician arrived promptly at the scheduled time. It was a stubborn clog but after some extra elbow grease with their tools, they got it cleared. Services cost money so it is what it is there but the fact they come with a 6-month guarantee on that drain is solid peace of mind. Technician was extremely professional and friendly. A working drain is very appreciated. Thanks.

Technician came, replaced a broken drain pipe, but misaligned the end that will feed into our new shower replacement. Called to have someone return. They sent their "more experienced plumber" out to do repairs. He apologized for the poor placement of the previous shower, but said I would have to have my carpenter come out to remove the sub-floor before they came back to re-repair the shower drain. Called again to ask for another solution. The receptionist spoke over top of me, with the bullying weight of the three technicians who have been out, saying I had agreed to have the sub-floor removed before they came out to repair the drain. (I did not agree to this. I told each of them they could cut through the sub-floor to better access the drain for repair, because I would eventually replace