Roto-Rooter Plumbing & Drain Services

My experience with Roto-Rooter was incredibly disappointing and deeply frustrating. I initially called them for a plumbing issue, and after multiple visits, they failed to diagnose the actual problem—a broken sewer line. It took three additional plumbers to finally identify and resolve the issue, but by then, I had spent the entire summer unable to live in my own home due to their oversight. What made matters even worse was that during this time, I discovered that my jewelry went missing. While I had no hard evidence (such as indoor cameras) to prove what happened, it’s something I can’t overlook. I regret trusting that a locked jewelry cabinet would be safe in my home. This experience taught me a hard lesson—never leave anyone unsupervised in your home, no matter how reputable they claim

Worst service I've ever used. Technician didn't know what he was looking at causing a larger problem. When I call to get information the call goes to dispatch. Dispatch is suppose to relay the request. It never happened, TWICE! I have a group home with 2 restrooms. The one they didn't fix, was left uncovered with a working toilet behind it. I get a call that house smells of raw sewage. No one called, dispatch didn't relay, supervisor I spoke with refused to take any responsibility for the error. Do not use this service! I've had many plumbers, this is the worst.

Oh, he was fantastic. Answered all my questions, my 6 year old’s too, of which there were numerous. Very friendly and extremely knowledgeable.

Marcus explained to me what was causing the problem on our water heater which he fixed and also explained to me which parts are still covered by the warranty. He was friendly, polite and very professional in every way. On the same day, he also checked our garbage disposal which needed to be replaced. I decided to buy the unit myself and he would come back to have it installed. Marcus did an excellent job on both water heater repair and garbage disposal installation. Thank you!

Our plumber Thomas was the best... 24 years experience and very professional. He was honest and upfront about pricing from best case to worst case scenario. Thank goodness to his talented work he was able to fix our leak and the cost was doable! Thomas is very polite and gave me good advise for care and maintenance on our plumbing issue. Rotorooter was responsive and I got an appointment the next day with no problem. I am very satisfied with the company and the work that was done. I definitely would recommend and use them again. Thank you Rotoruter and Thomas!