Roto-Rooter Plumbing & Water Cleanup

Diego D. was amazing. He was quick, thorough, and committed. Despite not having the part (or thinking he may not) he called around to find one/solution. He explained everything and made it easy. He was kind and validating to our stress. He checked three times to make sure the repair was solid and holding. Reasonable pricing!

We had Diego D help us out. He was very efficient and quick with his service, all the while he was friendly and left us very happy to not have any more leaks! Please recognize Diego for his super hard work and attentiveness!

Roto-Rooter Phoenix/Tempe recently responded to an urgent sump pump issue at our home, and the service exceeded expectations. Diego D. was dispatched for the repair. Although he noted he is a plumber who is still relatively new to sump pump systems, he demonstrated strong professionalism and transparency. He accurately diagnosed the problem within minutes and made a quick adjustment that completely resolved the issue. To our surprise, he did not charge us for what he considered a minor fix. Trevor, the Site Supervisor, also arrived for the emergency appointment. He was equally professional and conducted a complimentary video scope of our exterior pipes. Fortunately, everything appeared normal. Both technicians worked efficiently and completed all necessary checks in under an hour. From s

1. Tech provided the estimate up front. Thought it was a bit high for a main line sewer clog removal but did include a detailed camera review and recommendations to help prevent another clog. I will most likely rent a long snake from Home Depot if there is a future clog but hopefully not. 2. Cleaned and secured surface outlet line. 3. Checked clog removal afterwards. 4. When the block surfaced out of the inlet line they told me they would clean up the area, I went out the following morning since they finished up at night and the clog debris was still there so I had to clean it up. 5. One of the techs left their used black plastic gloves next to my mailbox on my lawn on the ground. One of my neighbors pointed it out to me in the morning so I had to throw them away. All in the service was g

Roto Rooter was AMAZING! We called and within 90 minutes they had arrived and figured out our problem (another company was perplexed). We’re on septic so there are many things that can go wrong. Diego was kind, professional and the price was very reasonable. Cannot say enough good things. Thank you! 10/10