Roto-Rooter Plumbing & Water Cleanup

Orlando was absolutely wonderful. He was professional and explained everything he was going to do and the procedure. He came out to our house quickly on the day we called. Would use again without hesitation.

We recently faced a true emergency with our tenants (no comment) at our Madison CT property—a full plumbing backup on a Sunday right after Christmas—and the Roto‑Rooter technician who responded delivered exceptional service from start to finish. Even though we live 45 minutes away, he (Javier) stayed in close communication, listened carefully to our concerns, and immediately got to work on the primary shower line using every piece of heavy‑duty equipment necessary, including a camera inspection. He was thorough, methodical, and transparent about what he was seeing and what still needed to be done. When it became clear that the issue extended beyond the interior line and required excavation to reach the septic intake baffle—buried below the frost line and under fresh snow—he coordinated se

Marcus worked tirelessly for two days, back-to-back, to clear our sewage backup. He was professional, knowledgeable and friendly. His skilled service saved us from having to go with a much more costly solution. I would highly recommend him personally, to anyone, including friends and family. Marcus is an asset to the Roto-Rooter company! Thanks, Marcus!

First and perhaps last experience with Roto-Rooter. I set up appointment which could only be made in a 2 hour window - no problem as they said they would call 30-45 minutes in advance and I chose 8am-10am. I called at 9am to get a status and was told the plumber was on another job and they would call me. They called at 10am to tell me that the plumber was running late - more complicated first job - and that it would be closer to 12pm. 12pm came and went so I called back and was told once again they would let me know when he was done and on way. As it wasn't going to work out (four hours down drain already) I called back at 12:30pm and said it would be better to find another day - which was scheduled for the following day. The window for that day needed to be wider - 12-4pm but I was

Manuel was very helpful and came all the way from Bridgeport to help us clear our kitchen sink in Danbury. He showed us where we need to replace older pipes and walked my husband through his entire process. Very thorough and easy to work with!