Roto-Rooter Plumbing & Water Cleanup

The worst experience of my life dealing with a plumber. I'll let the picture speak for themselves, but they came to unclog a drain. It cost me $700. And they destroyed a new bathroom that was being renovated. Galaxy white grout is now shit brown. Sprayed all over the walls that I have to paint. And when I ask for somebody to come, take a look at it, they sent out a field supervisor who really had no cloud to do anything. Additionally, I filed a message with the company. They still have not responded four days later. I thought by using a national name brand I'd get better service. This was definitely not true. Lastly if you sign up on the Internet, there's a promise of a $55 discount. Didn't get that either. So before you dial Roto router locally here on the space coast, buyer beware overpr

I had an amazing experience with Roto-Rooter and their tech, Michael. I called him out for a line snaking, and right from the start, he was honest and transparent. Instead of rushing in, he waited for the camera tech to arrive, and when they did, he let me know my septic tank was full. What stood out was that it was a free estimate—other companies wanted to charge me anywhere from $79 to $150. Michael didn’t try to upsell me at all. Just honest, professional service. I highly recommend Roto-Rooter this kind of integrity is rare!

The service professional was great, but I believe pricing was unfair (2x competitors) and I would encourage individuals to seek out competitive quotes. For a simple valve change it cost $400 for a $25 valve and $375 for less than 1hr of labor. Ultimately we needed the job done quick and they could do that, but we wouldn’t be using their services without a competitive quote again.

I'm very grateful for Mr. Shawn. With his exceptional professionalism, my new water heater was installed in a short time. He helped me choose the new water heater, which expedited the installation, and provided me with a coupon, which helped me get a discount. I also would like to mention Mr. Shawn as a wonderful, kind, and always smiling person, which is priceless these days! Thank you so much!

Johnathan and Edgar work hard at getting my tankless water heater installed. There were a couple of hiccups however Johnathan keep in communication with me and handled the entire process professionally and with a positive attitude. Dr. Lorraine Edey